Retour & Remboursement

Our policy lasts 7 days. If 7 days have passed since receipt of your product, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in the original packaging.


Items that cannot be returned:
* Gift cards


To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund will be made: (if applicable).
* Any item that is not in its original condition, is damaged or is missing parts for reasons that are not due to an error on our part.
* Any item that is returned more than 7 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.
If your claim is approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within several days.

Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account first.
Next, contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before the refund is posted.
If after taking all of these steps, you still have not received your refund, please contact us at contact@traptopi.com

Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, please email us at contact@traptopi.com

Gifts
If the returned item was identified as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be sent to you.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and the gift giver will know that you have returned the item.

Shipping
To return a product, you must mail it to: contact@traptopi.com

You will be responsible for paying your own shipping charges to return your item. Shipping charges are non-refundable. If you receive a refund, the return shipping charges will be deducted from the refund.

Depending on your place of residence, the time required to receive your exchanged product may vary.

If you are shipping an item over $75, you should consider using a delivery service that allows you to track your shipment or purchase delivery insurance. We do not guarantee that we will receive the item you are returning.